If the browser you're using or a page you're viewing isn’t displaying properly, try to clear the browser's cache (instructions below). If that doesn't fix the problem, try to clear the browser's cookies (also below).

The instructions for clearing the cache and cookies might be different for each browser and version. If the browser or version you're using isn't listed here, please see the browser's help menu.

Microsoft Internet Explorer

Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Internet Explorer 9

1. In Internet Explorer, click on the tools icon. It looks like a small gear.
2. Select Internet options
3. Click on the Delete button under the Browsing History section.
4. Select the checkbox next to "Temporary Internet Files."
5. Click Delete.
6. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 8

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Select the checkbox next to "Temporary Internet Files."
4. Click Delete.
5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Click Delete files.
4. Click Yes in the confirmation window.
5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6

1. In Internet Explorer, click the Tools menu.
2. Select Internet Options.
3. Click the General tab.
4. Click Delete Files.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 9

1. In Internet Explorer, click on the tools icon. It looks like a small gear.
2. Select Internet options
3. Click on the Delete button under the Browsing History section.
4. Select the checkbox next to Cookies.
5. Click Delete.
6. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 8

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Select the checkbox next to Cookies.
4. Click Delete.
5. Once your cookies have been deleted, click Okay.

Internet Explorer 7

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Click Delete cookies.
3. Click Yes in the confirmation window.
4. Click Close.

Internet Explorer 6

1. In Internet Explorer, click Tools.
2. Select Internet Options.
3. Click the General tab.
4. Click Delete Cookies.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Keeping your browser up to date will often solve most problems, view our information on upgrading your browser for free.

Mozilla Firefox

Finding your version of Firefox

Click Help, then click About Mozilla Firefox.

Firefox 3.5

1. In Firefox, click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear," select Everything.
4. Select the "Details" checkbox.
5. Select the "Cache" checkbox.
6. Click Clear Now.

Firefox 3

1. In Firefox, click the Tools menu.
2. Select Clear Private Data.
3. Select the "Cache" checkbox.
4. Click Clear Private Data Now.

Firefox 2

1. In Firefox, click the Tools menu.
2. Select Options.
3. Select Advanced.
4. Click the Network tab.
5. In the "Cache" section, click Clear Now.
6. Click OK.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5

1. In Firefox, click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear," select Everything.
4. Select the "Details" checkbox.
5. Select the "Cookies" checkbox.
6. Click Clear Now.

Firefox 3

1. In Firefox, click the Tools menu.
2. Click Options.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Options window.

Firefox 2

1. In Firefox, click the Tools menu.
2. Click Options.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Options window.

Keeping your browser up to date will often solve most problems, view our information on upgrading your browser for free.

Google Chrome

All versions of Chrome

1. Click the spanner icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialogue that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.

Keeping your browser up to date will often solve most problems, view our information on upgrading your browser for free.

Notes.

1. cache: This is a place where information is temporarily stored, such as webpages you've recently visited. The goal of having a cache is to retrieve data faster; for example, if you return to a webpage you've already visited, it will load faster. Sometimes the files within the cache can become corrupted and sometimes the browser won't correctly download the latest version from the Internet leaving you with an old file, which can cause issues.
2. cookies: Cookies are small files stored on your computer by your browser when you visit a website, so the website can recall something about you the next time you visit it. For example, a cookie might be used to remember your username or pages on a website you've already looked at.
3. browser: You use a browser to access the Internet and visit websites. Google Chrome, Internet Explorer, Firefox, and Safari are all examples of browsers.